FAQs

Understanding the technical construction and specific features of our candles is a vital step toward ensuring you have the best possible sensory experience. Our wicks are crafted from high-quality materials, engineered to provide a steady and even burn throughout the entire life of every unit. Depending on the dimensions of the vessel you select, you will find a different number of wicks, all designed to create a perfect melt pool. For example, our twelve-ounce options are designed with two wicks, the twenty-one-ounce versions feature three, and our largest thirty-four-ounce signature piece includes seven wicks to encourage a uniform and luminous glow.

In terms of our proprietary wax blend, we utilize a carefully developed formula that prioritizes both functional performance and sustainable practices. Our products are created without the use of harmful additives, and we remain strictly committed to cruelty-free practices, meaning we never participate in animal testing. While the ingredients used to create our complex and deep fragrances meet rigorous safety standards, we recommend that customers with specific sensitivities, such as respiratory conditions or severe allergies, use caution when introducing new scents into their homes. For those who are pregnant or planning for motherhood, we strongly advise consulting with a medical professional before using any fragranced products to ensure that such items align with your personal health needs. Additionally, our wicks are entirely free of zinc, and we maintain careful oversight to ensure that all of our aromatic oils are blended without the use of phthalates. The glass vessels we select are purposefully built to withstand high temperatures and are perfectly suitable for regular use, giving you complete peace of mind while you enjoy the atmosphere.

Fragrance design is a nuanced discipline structured around three distinct tiers. The top notes are the initial impressions you perceive as soon as you light the candle, often described as bright and refreshing. The middle notes, or heart notes, represent the core identity of the scent, which becomes more apparent after the candle has been burning for some time. Finally, the base notes provide the enduring foundation that lingers in your living space. These scents generally fall into several families, ranging from delicate floral bouquets and crisp, clean aromas to vibrant fruity notes, rich sweet and spicy blends, and warm, grounding woody fragrances.

We are dedicated to making our collections available throughout the United States, including all states, territories, and military addresses, though we do not currently ship to post office boxes. Shipping costs are calculated based on your specific order and delivery location, and we offer a transparent return policy for any products that do not meet your expectations. Should you ever receive an item that was damaged during transit, our support specialists are ready to help you resolve the issue promptly. We value our community immensely and are constantly looking for new ways to improve your experience, whether through loyalty programs or by connecting with you on social media. Our commitment to quality and transparency is woven into every aspect of our workflow, from the initial inspiration behind our designs to the careful wrapping of your order. We welcome your feedback and are always available to provide any additional information you might need to help you choose the perfect addition to your home sanctuary. If you require specialized assistance, please reach out to our service team at (213) 260-4403 or send your questions to [email protected].